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The lucky people with a Rock Werchter festival ticket can look forward to a fantastic music festival and, thanks to Rock Werchter and the SNCB/NMBS, order a free e-train ticket to go to the festival. Festival tickets give the right to a free e-train ticket. Do you take the train to go to the Rock Werchter festival? Then you have to download a free e-train ticket! Your festival ticket is not valid as a SNCB/NMBS ticket.

All info and conditions, and for downloading the e-train tickets: thetrain.be/rockwerchter

 
How do I order free e-train tickets for Rock Werchter?

1 - Go to www.ticketmaster.be/rw, enter the order number and barcode of your festival ticket and download your SNCB code.
Each unique SNCB code entitles you to 1 personal e-train ticket. This ticket is not transferable, nor exchangeable nor can it be cancelled. Only order your e-train ticket when you are sure of the passenger's name.

2 - Then go to thetrain.be/rockwerchter and download your free e-train ticket. To do so, simply copy and paste your SNCB code into the required field. The SNCB code always begins with the number 0, the capital letter i and the number 51.

 

TIP:our order number only contains numbers and your barcode contains 11 signs, it starts and ends with a star.

 

Should you be needing extra help of information, please contact us at the following address: help@ticketmaster.be.

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For major ticket sales, the influx on our website can be substantial. Sometimes we put a queueing system in place to optimise the flow of orders and to avoid technical problems. When we do so, you’ll see a circle.

How and why?

When there is an overload of customers trying to purchase tickets for a specific event, we create a virtual ‘waiting room’ in the event page before the ticket sales start. This way we can make sure we do not disturb customers who are visiting our website to buy a ticket for another event, or are simply browsing. Once the ticket sales start, the event page will automatically refresh and redirect you into the virtual ‘queue’ which will eventually lead you to the order page. To make sure everyone gets a fair chance to purchase their tickets, you will be brought to the order page according to your place ‘in line.’ 

Waiting on the event page hours in advance will not make a difference.

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The queue is updated once sales actually begin. Everyone who at that point is in the queue is automatically and randomly assigned a new spot in the queue. So going online early on does not affect your chances of getting your hands on a ticket at all.
What it means is that at the start of the sales everyone has the same chance of getting a ticket.
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For some events, a waiting list is drawn up as soon as the event is sold out.
If seats are offered for sale again, the people on the waiting list are given priority.

Note: Being on the waiting list doesn't automatically mean that you are assured of a ticket.

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