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For major ticket sales, the influx on our website can be substantial. Sometimes we put a queueing system in place to optimise the flow of orders and to avoid technical problems. When we do so, you’ll see a circle.

How and why?

When there is an overload of customers trying to purchase tickets for a specific event, we create a virtual ‘waiting room’ in the event page before the ticket sales start. This way we can make sure we do not disturb customers who are visiting our website to buy a ticket for another event, or are simply browsing. Once the ticket sales start, the event page will automatically refresh and redirect you into the virtual ‘queue’ which will eventually lead you to the order page. To make sure everyone gets a fair chance to purchase their tickets, you will be brought to the order page according to your place ‘in line.’ 

Waiting on the event page hours in advance will not make a difference.

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The queue is updated once sales actually begin. Everyone who at that point is in the queue is automatically and randomly assigned a new spot in the queue. So going online early on does not affect your chances of getting your hands on a ticket at all.
What it means is that at the start of the sales everyone has the same chance of getting a ticket.
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For some events, a waiting list is drawn up as soon as the event is sold out.
If seats are offered for sale again, the people on the waiting list are given priority.

Note: Being on the waiting list doesn't automatically mean that you are assured of a ticket.

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