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PAYMENTS

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In order to receive a new email containing the payment details for your order, it is best to contact our customer service.

Please be as complete as possible when you fill out the form, so that we may be able to treat your demand in the fastest manner possible.

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If it has been more than 24 hours and you still haven't received a confirmation email then please contact our client services by mail or by phone: (+32) 070 222 107 (€0,30/minute)
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Payment methods available may vary depending on how much time is left between the moment of ordering and the date of the event. They include:

 

1.      Bank transfer
No additional fees
Your seats are reserved for a period of five working days, after which they may be cancelled in the case of non-payment.
We mail your tickets upon reception of your payment. Please bear in mind that it may take up to three working days to process your payment and thus to mail your tickets. Upon completion of your order all information necessary to execute the bank transfer is provided. 

 

Careful:
•        When fewer than 10 days are left before the date of the event, a payment by bank transfer is no longer possible.  
•        We do not mail a bank transfer document. All information needed to prepare the transfer is provided in the confirmation mail you receive.
 
 

2.      Debit card
When you pay by bank card, a fee of 2,10% is added to the total amount of your order. 
The payment procedure takes little time, and is secured. Details may vary depending on which bank you are affiliated with. 
In order to optimize security we use 3D-Secure for all debit card payments.
 

3.      Credit Card (VISA, American Express & Mastercard)
When you pay by credit card, a fee of 2,10% is added to the total amount of your order. The payment procedure takes little time, and is secured. Details may vary depending on which bank you are affiliated with. 
In order to optimize security we use 3D-Secure for all credit card payments.

 

4    iDeal.  
This payment method is open to debit card holders from the Netherlands only. The transaction takes little time, and is secured.
This payment method is offered with regard to a limited number of events only. 
A fee of €0,5 is added to the total amount of your order. 

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According to the time between the date on which you carry out your reservation and the date on which the event takes place, you will have the choice between two payment methods :
 
1. Payment by credit card and Bancontact/Mistercash :

This method of payment is always an available option. After selecting the card of your choice (Visa, Mastercard or Bancontact/Mistercash), you then enter your card number, expiry date and the security code on the back of the card.
We have adopted SSL encryption for secure credit card payment ensuring the confidentiality of your credit card data. This means that from the moment they are entered by you and transferred via the Internet, they are impossible to read.
 
2. Payment by bank transfer :

If the event takes place more than 11 days before the reservation, you can pay your purchases by bank transfer. Select your tickets online, then order them. Your tickets are reserved during 4 days in anticipation of your bank transfer on our account. As of reception of your payment, your tickets are sent to you. If the time between the date of reservation and the date of the event is less than 11 days, it is not sufficient to be able to ensure a payment by bank transfer. Consequently, with less than 11 days, only the payment by credit card will be available.

NOTE: this payment method is only available for EUROPEAN RESIDENTS (IBAN transfers only) .
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When you order tickets from our call center, you receive a confirmation e-mail.

 

You may then pay by:

  • Bank transfer
  • Credit card (Mastercard, American Express and Visa) 
  • Debit card (Maestro)
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No transfer slip will be mailed to you.
You will receive an email confirmation which will include all the details in order for you to be able to make the bank transfer.

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The booking costs (or service costs) include the costs for processing your booking.
These are the system costs, the costs for the access monitoring systems and the staff expenses which are required for processing the booking.

The overall amount of a booking can be divided into 3 components:
  • the price of the ticket (per ticket)
  • the booking/service costs (per ticket - including the booking costs, marketing, costs for the venue, costs of the organiser, transport costs and so on).
  • the administration and postage costs (per order).
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The costs for ordering e-tickets (postage costs) cover the administrative costs and amount to € 1.50.
In fact, these are the costs for generating, scanning and checking the tickets.

For physical tickets sent by post, the costs are € 2.50 (costs for the paper and envelope, and cost of postage).

Note: these costs are calculated for each order and not for each ticket.
In some cases there are no administrative costs.
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a) Delivery method e-tickets:
  1. check whether the e-mail address registered in your account is the correct one;
  2. check your inbox and the junk mail folder;
  3. get in touch with our customer service by e-mail or telephone. Make sure you have your order number and payment records to hand when you do so.
b) Delivery method by post:
  1. check whether the e-mail address registered in your account is correct and complete;
  2. it is possible that your tickets were lost or stolen during dispatch by post. In this case, please get in touch with our customer service by e-mail or telephone. Make sure you have your order number and payment records to hand when you do so.
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Yes, certainly, you can also pay by bank transfer.
  • No additional costs
  • Your seats will remain reserved for five working days. After that, your order will be automatically cancelled.
  • Your tickets will be sent to you as soon as we have received your payment.
  • You will receive a confirmation with all the necessary information as soon as your order is completed.
Note: this is only a booking. Your order is only valid once we have received your payment.
Unfortunately, payment by bank transfer is not possible for all our events.
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Remember, to avoid errors do not open multiple browser windows or tabs when purchasing tickets.

 

Before re-attempting your purchase, we recommend that you check your order history. If a new order was placed, you'll be able to see it in your Order History. If no new order appears in your Order History, we recommend that you then re-attempt your purchase.  
 

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To ensure the smooth transaction of your order as soon as your payment arrives, please send us an email with your bank account number, the exact amount you have transferred, the date of the transfer, and the order number for which the payment is intended. This way we will be able to link the payment to the order, and your tickets will be sent to you.

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The structured communication enables us to link your payment to your order. It is important to copy it correctly, especially so when the account holder's name differs from the name linked to the order. 

Using an incorrect structured communication (or none at all) may make it impossible to process your payment and thus lead to the cancellation of your order.

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To receive a new e-mail with your payment information, you can contact our customer service by e-mail or be telephone. Please ensure you mention your order number.

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Yes. At the moment, we are not sending confirmations when your payment comes in. We are working hard to ensure that confirmations will be sent in the future.
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An order that is not paid for within five working days will automatically be cancelled. The tickets will be put up for sale again.

You can follow the status of your order by logging onto MY ACCOUNT (at the top right-hand side of the page)  
If your order is not listed there, you may wish to start the ordering procedure all over again. 

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If there are at least 12 days left before the scheduled event, you may still pay by bank transfer.
If, however, there are fewer than 12 days left we do not accept payments by bank transfer.

 

 

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1.      Payment by bank transfer

  • No additional fees
  • Your seats are reserved for a period of five working days, after which they may be cancelled in the case of non-payment.
  • We mail your tickets upon reception of your payment. Upon completion of your order all information necessary to execute the bank transfer is provided.
  • Careful: when you opt for a payment by bank transfer you create a reservation. It will be validated only upon reception of your payment!

 

Careful:
•        When fewer than 10 days are left before the date of the event, a payment by bank transfer is no longer possible.  
•        We do not mail a bank transfer document. All information needed to prepare the transfer is provided in the confirmation mail you receive.
 

 
2.      Payment by credit card

  • We accept Visa, American Express and Mastercard
  • The payment procedure takes little time, and is secured. Details may vary depending on which bank you are affiliated with.
  • In order to optimize security we use 3D-Secure for all credit card payments.
  • Your tickets will be mailed to you on the same day (or the day after the payment)
  • When you pay by credit card, a fee of 2,10% is added to the total amount of your order. 

 

3    iDeal.  

  • This payment method is open to debit cards from the Netherlands only. 
  • The transaction takes little time, and is secured..
  • This payment method is offered with regard to a limited number of events only. 
  • A fee of €0,5 will be added to the total amount of your order.
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The costs for credit card/debit card payments are not charged to the customer, instead they are charged to Ticketmaster.
These costs can be invoiced to customers if this has been agreed by Ticketmaster and the official organiser of the event.
Ticketmaster has the option of including these costs in the service/booking costs or to specify them separately under ‘payment costs’.
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We all make mistakes! Two things may have happened:

You have not paid enough

  • Transfer the remaining amount (with the same reference). Please also notify us by e-mail that the outstanding amount will be credited to our account within a few days.​

You paid too much

  • Normally, our system detects this mistake and our bookkeeping service gets a notification instructing them to refund you for the overpayment. Do, however, inform us by e-mail so that we can check whether our system has indeed detected the mistake.
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