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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

According to the time between the date on which you carry out your reservation and the date on which the event takes place, you will have the choice between two payment methods :
1. Payment by credit card and Bancontact/Mistercash :

This method of payment is always an available option. After selecting the card of your choice (Visa, Mastercard or Bancontact/Mistercash), you then enter your card number, expiry date and the security code on the back of the card.
We have adopted SSL encryption for secure credit card payment ensuring the confidentiality of your credit card data. This means that from the moment they are entered by you and transferred via the Internet, they are impossible to read.
2. Payment by bank transfer :

If the event takes place more than 11 days before the reservation, you can pay your purchases by bank transfer. Select your tickets online, then order them. Your tickets are reserved during 4 days in anticipation of your bank transfer on our account. As of reception of your payment, your tickets are sent to you. If the time between the date of reservation and the date of the event is less than 11 days, it is not sufficient to be able to ensure a payment by bank transfer. Consequently, with less than 11 days, only the payment by credit card will be available.

NOTE: this payment method is only available for EUROPEAN RESIDENTS (IBAN transfers only) .
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